DELIVERY & RETURN POLICY

Last Updated: July 16, 2026

At Zenta Sock (hereinafter referred to as “the Company”, “We”, or “Us”), we are committed to providing premium quality sock manufacturing services to our global business partners and clients. As a wholesale, custom manufacturer (B2B), our delivery and return procedures are designed to meet commercial international trade standards, ensuring transparency, reliability, and mutually beneficial cooperation.

Please Note: Since Zenta Sock operates strictly on a custom-manufacturing, wholesale, and business-to-business (B2B) model, all deliveries, transport arrangements, and claims are subject to pre-signed commercial supply contracts and selected Incoterms (e.g., EXW, FOB, CIF, DDP).

1. Delivery & International Shipping

Once your bulk order manufacturing process is completed, we prepare your shipment according to the agreed-upon standards:

  • Production & Packaging Times: Bulk production lead times generally range between 3 to 5 weeks depending on the order quantity, design complexity, and seasonal capacity. Specific delivery schedules are determined and committed to during the order confirmation phase.
  • Shipping Methods & Incoterms: We offer flexible shipping arrangements. Orders can be dispatched via sea freight, road transport (especially for European destinations), or air cargo, depending on your urgency and budget. Common Incoterms we operate under include EXW (Ex Works), FOB (Free on Board), and DAP (Delivered at Place).
  • Customs & Logistics: Our logistics team coordinates closely with international customs and transport networks to ensure that all required commercial documentation (including Certificate of Origin, ATR, EUR.1, and Commercial Invoices) is flawlessly prepared. Please note that customs duties, local taxes, and import clearance fees are the responsibility of the buyer unless DDP terms are explicitly agreed upon in writing.

2. Sample Approvals

To eliminate any quality disputes prior to bulk production, Zenta Sock strictly operates under a pre-production sample approval process:

  • We produce and dispatch physical prototypes matching your exact specifications.
  • Bulk manufacturing starts only after we receive your explicit written approval on these sample pairs.
  • Because the final bulk production directly replicates the approved physical sample, claims based on design, size, or material aesthetics that match the approved sample will not be accepted.

3. Claims & Return Policy (B2B Standards)

Due to the fully customized nature of our textile production, we do not accept returns or offer refunds for non-faulty goods, change of mind, or unsold inventory. However, we guarantee the structural and manufacturing integrity of every single unit we ship:

  • Defective or Damaged Goods: If you receive products with clear manufacturing defects, yarn issues, or deviations from the approved pre-production sample, you must notify us within 14 business days of receiving the shipment at your destination.
  • Submitting a Claim: To initiate a quality claim, please send an official email to info@zentasock.com. Your email must include detailed photos/videos of the affected items, the batch/invoice number, and a clear description of the defect.
  • Resolution of Valid Claims: Upon reviewing and validating your claim, Zenta Sock will promptly arrange for either:
    1. Fast-tracked reproduction and replacement of the defective units at no extra cost to you, OR
    2. A commercial credit note to be applied against your next order.

4. Order Cancellations

Because materials are custom-dyed and specific machines are scheduled upon order confirmation, bulk orders cannot be canceled or modified once production has officially commenced. Any cancellation requests made prior to the start of yarn knitting will be subject to a cancellation fee covering raw material sourcing and preparation costs incurred up to that date.

5. Contact & Support

For any questions regarding shipping timelines, active order tracking, or commercial claims, please contact our logistics coordination department:

  • Company Name: Zenta Sock (Zenta Çorap)
  • Email Address: info@zentasock.com
  • Office Address: Merkez Mah. Şamlı Sokak No:27/85 Avcılar / İstanbul, Turkey
  • Website: https://zentasock.com